Privacy Policy

Last updated: November 1, 2024

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Sketchsoft, Inc. ("Sketchsoft," "we," "us," or "our") values your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use the Feather Application(s) (each an "App" and collectively the "Apps"), the Feather website at www.feather.art or the Sketchsoft website at www.sketchsoft3d.com (each a "Website" and collectively the "Websites"), and other related services provided by Sketchsoft (collectively, our "Services").

This policy applies only to Sketchsoft's Services and does not extend to third-party websites or services linked from our Services. We encourage you to review the privacy policies of any third-party services you may access.

For the purposes of this policy, "personal information" or "personal data" refers to any information that identifies you as an individual or that can be combined with other data to identify you. This does not include anonymized data where your identity has been removed.

Please read this policy carefully to understand our practices regarding your information. By downloading, registering with, or using our Services, you consent to the collection and use of your information as described. If you do not agree with any part of this policy, please refrain from using our Services.

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Information We Collect and How We Collect It

Our collection practices include multiple information categories, which help us improve, customize, and enhance our Services, as well as protect the security and functionality of your interactions with us.

Personal Information You Provide to Us

  • Account Registration: When creating an account, we may collect identifiers such as your name, email, username, password, and profile details. These identifiers enable us to manage your account, provide personalized experiences, and ensure secure access.
  • Communication Data: When you reach out to us for support, through forms, or via direct email, we collect contact information (e.g., name, email, phone) and content of your messages to respond and improve our customer service.
  • Transaction and Payment Data: For purchases or transactions, we collect and securely process payment information, such as credit card details, billing address, and transaction records. This information is used only for order processing, financial auditing, and legal compliance.
  • User-Generated Content and Preferences: If you participate in forums, upload content, or customize settings in our Services, we may collect this data to provide, improve, and moderate our Services. Your contributions in public spaces are viewable by others; we encourage discretion when posting.
  • Survey and Contest Participation: When you participate in surveys, contests, or similar promotions, we may collect information such as your name, email address, responses, and other relevant details to administer these activities and communicate with participants.

Information Collected Automatically

  • Usage Data: Automatically collected data includes your interactions, pages visited, clickstream data, and actions within our Services. This usage information allows us to enhance features and improve navigation based on user preferences and patterns.
  • Device Information: When accessing our Services, we collect technical data about your devices, such as IP address, device type, operating system, browser type, and unique device identifiers. Device data helps us troubleshoot technical issues and optimize compatibility across devices.
  • Cookies, Pixels, and Tracking Technologies: Cookies, pixel tags, and similar tools collect data on usage patterns, session details, and preferences to help us deliver a consistent experience. You can manage cookie preferences in your browser settings, although disabling them may impact functionality.
  • Location Data: Approximate location data, derived from your IP address or device settings, helps us deliver localized content and optimize our Services based on your region. We do not collect or use precise GPS data unless you have provided explicit consent.

Information from Third Parties

  • Third-Party Social Logins: If you log in to our Services via Google, Facebook, or other social media accounts, we receive data from these platforms, such as profile information. Social logins streamline access but are subject to each third-party platform's data policies.
  • Data from Marketing Partners: Third-party partners provide us with demographic or engagement data, such as general age groups, preferences, and activity trends, based on aggregated data they hold. This data helps us understand user demographics and improve targeting.
  • Publicly Available Data: We may supplement our collected data with information publicly accessible through social media or public forums if relevant for our business needs.

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How We Use Your Information

We use collected information to provide, improve, customize, and secure our Services, as well as to support legal and administrative requirements.

Service Provision and Personalization

  • Account Management: Your information helps us facilitate account creation, password recovery, and secure access management.
  • Order Fulfillment and Transactions: We use transaction data to confirm purchases, process payments, and manage order histories.
  • Customization and Feature Personalization: User data allows us to personalize content, recommendations, and settings to improve your experience based on your engagement history and preferences.

Communication and Support

  • Customer Service: Communication data enables us to respond to support inquiries, address complaints, and provide technical assistance.
  • Service Updates: We may notify you of changes, updates, or new offerings relevant to our Services, either by email, in-app notifications, or through our websites.
  • Marketing Communications: If you have opted in, we use your email or other contact preferences to send promotional messages. You may opt out of these communications at any time through your account settings.

Analytics and Research

  • Product Improvement: Usage data and feedback help us understand user needs and preferences, allowing us to optimize features, address pain points, and develop new functionalities.
  • Service Performance Analysis: We use technical and usage data to track service performance, diagnose errors, and conduct troubleshooting efforts. Aggregated data from analytics helps us identify growth opportunities and improve system scalability.

Legal Compliance and Security

  • Fraud Prevention and Security Monitoring: Device and activity data allow us to detect suspicious behavior, unauthorized access attempts, and other potential threats to the integrity of our Services.
  • Legal Compliance: We retain certain information to fulfill legal obligations and regulatory requirements, respond to court orders, and comply with industry regulations.
  • Policy Enforcement: User behavior that violates our Terms of Service or other policies may be reviewed and addressed using collected data.

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Sharing and Disclosure of Your Information

We limit disclosure of your personal information to only the parties necessary to provide our Services, enhance functionality, ensure security, or comply with legal requirements.

Service Providers and Partners

  • Technical and Operational Support: We engage third-party companies for technical infrastructure, database hosting, payment processing, and customer service support. These providers are contractually obligated to use your data only as necessary to perform their services on our behalf.
  • Marketing and Advertising Partners: For marketing or advertising purposes, we may share data with third-party partners who assist in campaign performance tracking and audience targeting. You may opt-out of data collection for advertising purposes by adjusting your cookie settings or using the opt-out mechanisms provided by these advertising partners. All partners are required to protect your information and use it solely for the agreed-upon purposes.

Affiliates and Business Transfers

  • Corporate Affiliates: If Sketchsoft shares ownership or control with affiliated entities, your information may be shared among these affiliates to help support a seamless experience across our Services.
  • Business Transfers: In the event of a merger, acquisition, restructuring, or asset sale, your information may be transferred to the successor entity. We will notify you in advance if any changes impact your data rights.

Compliance and Legal Obligations

  • Law Enforcement and Regulatory Agencies: We may disclose information if necessary to comply with legal obligations, government or regulatory inquiries, or to enforce our terms.
  • Protection of Rights: If required to protect the rights, property, or safety of Sketchsoft, our employees, users, or the public, we may disclose information as necessary, including to prevent fraud or security threats.

Aggregated and De-Identified Data

  • Non-Identifiable Information Sharing: We may share de-identified, aggregated data with research organizations, industry partners, or for academic purposes. This data does not reveal individual identities and cannot be linked back to personal data.

Public Content and Third-Party Integrations

  • Certain features within our Services may allow you to share content in public spaces or interact with other users. Please be aware that any information you post in these areas is visible to others and may be accessed or used by third parties beyond our control. Exercise caution when sharing personal information in public spaces. If our Services are integrated with third-party platforms, such as social media sites, data shared through these integrations may be subject to the third party’s privacy policies. Sketchsoft is not responsible for how third parties use data shared through these integrations.

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Data Retention and Security

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods vary by the type of data and its intended use. Once retention periods expire, we securely delete or anonymize your data in compliance with applicable legal and operational requirements.

Security Measures

We employ industry-standard practices to protect data, including encryption, secure storage, and restricted access to sensitive data. Security measures are periodically reviewed and updated as necessary to maintain effective data protection. While we strive to secure your data, please be aware that no system is immune to risks, and we cannot guarantee absolute security.

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Your Choices and Rights

We provide mechanisms to help you manage your personal information, control marketing communications, and exercise your rights in line with applicable data protection laws.

Access, Correction, and Deletion

You may view and update your personal information in your account settings. To request deletion of your data, please follow instructions provided in your account or reach out to our support team. We may ask for additional information to verify your identity before processing such requests, in accordance with applicable data protection laws. Deletion requests may be subject to legal retention requirements.

Data Portability and Transfer

Where applicable by law, you may request a copy of your information in a structured, machine-readable format to transfer to another service. Requests for data portability are processed in accordance with applicable regulations.

Marketing Preferences and Notifications

You can control your marketing preferences in your account settings, opting out of emails or other promotional messages. Note that non-promotional, service-related communications (e.g., account notifications) will continue.

Opt-Out of Data Sharing for Targeted Advertising

You may opt out of targeted advertising by adjusting your account settings or using third-party opt-out mechanisms provided by advertising partners.

User Rights by Region

Residents in certain regions may have additional rights under local data protection laws, including the rights to access, delete, object to processing, or restrict the processing of their personal data. Sketchsoft complies with applicable data protection regulations in your region to support these rights. Please contact us at privacy@sketchsoft3d.com if you wish to exercise these rights, and we will assist you in accordance with relevant laws.

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International Data Transfers and Storage in South Korea

Sketchsoft is a South Korean company, and all user data collected through our Services is securely stored on servers located in South Korea. We are committed to ensuring that your data is protected and apply strict access controls, encryption, and regular security audits to maintain data integrity and security in accordance with South Korea's Personal Information Protection Act (PIPA) and industry standards.

For users outside South Korea, we comply with applicable regional data protection laws and apply safeguards to ensure your data remains protected during international transfers.

By using our Services, you consent to the transfer, processing, and storage of your information in South Korea. Where required by your local data protection laws, we will request explicit consent for such data transfers.

If you wish to exercise your rights regarding your personal data, including access, correction, deletion, or data portability, please contact us at privacy@sketchsoft3d.com. We are dedicated to respecting your privacy rights and facilitating access requests in compliance with relevant international data protection standards.

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Children’s Privacy

Our Services are not intended for children under the age of 13. In accordance with relevant data protection regulations, we do not knowingly collect, solicit, or maintain personal information from anyone under this age without verifiable parental consent. If you are under 13, please do not use or provide any information on our Services, including through any of its features, registration, or purchase sections. This includes personal details such as your name, address, telephone number, or email address.

If we learn that we have collected personal information from a child under 13 without parental consent, we will promptly delete that information. If you believe we might have any information from or about a child under 13, please contact us at privacy@sketchsoft3d.com. We are committed to protecting children’s privacy and ensuring compliance with relevant laws. Parents or guardians may review their child’s information or request deletion by contacting us.

For residents in certain regions, we adhere to stricter age limits and requirements where required by law. Please contact us if you have any questions about children’s data privacy.

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Data Protection Officer and Contact Information

For any questions or concerns regarding this Privacy Policy, please contact our Data Protection Officer (DPO) at Sketchsoft:

Sketchsoft, Inc.
Data Protection Officer
Email: privacy@sketchsoft.com
Address: 3F, 415, Eonju-ro, Gangnam-gu, Seoul, 06222, Republic of Korea

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Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the revised policy here and updating the "Last updated" date. Continued use of our Services after these updates indicates acceptance of the revised policy.